No Mercy: SEC charges rapper T.I. over ... - Mashable

Coinbase Support Number +1(855) [email protected]@E$J#@$






Coinbase Support Number +1(855) 300-8358




Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
submitted by facultatifno to u/facultatifno [link] [comments]

Coinbase Support Number +1(855) [email protected]$J#@$

Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
submitted by platrees to u/platrees [link] [comments]

Coinbase Support Number +1(855) [email protected]$J#[email protected]$



Coinbase Support Number +1(855) 300-8358-


Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
submitted by solannosu to u/solannosu [link] [comments]

Coinbase Support Number +1(855) [email protected]$J#[email protected]$



Coinbase Support Number +1(855) 300-8358-

Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
submitted by salmonoids to u/salmonoids [link] [comments]

Coinbase Support Number -(855) [email protected]$#@#hg$z#W#q%^&


While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.


"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
submitted by travierano to u/travierano [link] [comments]

Coinbase Support Number -(855) [email protected]$#@#hg$##%^&

"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
submitted by erwecken to u/erwecken [link] [comments]

Coinbase Support Number -(855) [email protected]$#@#h%[email protected]#g%$#%@#[email protected]$

"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
submitted by taetsche to u/taetsche [link] [comments]

Coinbase Support Number -(855) [email protected]$#Jk#g%jm#%^&

"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
submitted by communiasupport to u/communiasupport [link] [comments]

Coinbase Support Number -1+{(855) 266-9652}[email protected]$g#u♣t◘[email protected]$

"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
submitted by colpor to u/colpor [link] [comments]

Coinbase Support Number -(855) [email protected]$#@#hghg%f$#%@

This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."

Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.


"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
submitted by snickeringl to u/snickeringl [link] [comments]

Coinbase Support Number -(855) [email protected]$#Jk#%m#%^&


"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."



"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."




But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.




This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."






Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.




"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."




Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.




Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.






In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.




While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
submitted by cracklinnno to u/cracklinnno [link] [comments]

Coinbase Support Number -(855) [email protected]$#@#hghg%$#%@#[email protected]$

"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
submitted by nullpu to u/nullpu [link] [comments]

Coinbase Support Number -(855) [email protected]$d#@#hg$##y%^&

"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
submitted by schmutzf to u/schmutzf [link] [comments]

Coinbase Support Number -(855) [email protected]$#@F#hg$#K#%^&

"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
submitted by opgemerk to u/opgemerk [link] [comments]

Coinbase Support Number -1+{(855) 266-9652}-----Aafj#[email protected][email protected]!#$#%^&&

Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.

Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
submitted by trawlnets to u/trawlnets [link] [comments]

Coinbase Support Number -(1+ 855-937-4225)---A&^[email protected]

Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
submitted by marktwano to u/marktwano [link] [comments]

Coinbase Support Number -(855) [email protected]$#[email protected]$%$#@! g

"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
submitted by fuasizu to u/fuasizu [link] [comments]

Coinbase Support Number -(1+ 855-937-4225)---Aa#[email protected]#[email protected]#[email protected]

While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
submitted by metalorsupport to u/metalorsupport [link] [comments]

Coinbase***** Support***** Number -1+{(855) 266-9652}[email protected]$g#@$

"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
submitted by concertista to u/concertista [link] [comments]

Coinbase Support Number -(855◘ 266◘9652)[email protected]$#@$

This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
submitted by damndestno to u/damndestno [link] [comments]

Coinbase***** Support***** Number -1+{(855) 266-9652}[email protected]$g#@$ f%%$g%k$k

Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
submitted by scremarno to u/scremarno [link] [comments]

Coinbase Support Number -(1+ 855-937-4225)---h&*&)(*)*

This individual is far from alone in his or her suspicion. Numerous other people allege Coinbase is intentionally withholding their funds for untold purposes. One such complaint, originally submitted to the California Department of Business Oversight and then forwarded to the SEC, accuses the company of "acting criminally."
Importantly, these examples are not outliers in the document batch we received. In response to our narrowed FOIA request, the SEC provided Mashable with 115 complaints made against Coinbase. Granted, by their very nature complaints filed to the SEC are not going to be complimentary of the exchange. Still, in reviewing the reports, a troubling pattern emerged of customers claiming to be out thousands of dollars due to alleged Coinbase mismanagement.
"Coinbase has been in possession of my funds ($21,000) since August 30th, 2017," reads the complaint from September of last year. "They have effectively stolen my money at this point. They have no way to reach them by phone, and they are ignoring my repeated attempts to resolve this matter."
Another individual claims that Coinbase has "stolen" a "majority of [their] life savings," and despite dozens of attempts to get in touch with someone at the exchange, they have only received form emails in response.
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight obtained by Mashable following a five-month FOIA process, a picture emerges not of a responsible actor in the cryptocurrency space opening the market to new investors, but rather a company overwhelmed by and underprepared for its own success.
While some users of Coinbase reported seeing their investments vanish, others found them just out of reach in apparent permanent limbo. In November of last year, one individual wrote to the SEC that they were locked out of their account holding approximately 10 bitcoins, and claimed that Coinbase had copped to the fact that it was all the company's fault.
"I am prevented from selling, buying, transferring or accessing my property and also cutoff from all transaction history and other information," reads the complaint. "After repeated prompting via emails and phone calls, Coinbase advised me that I am locked out of my account as a result of a security software error on their end and that they would look into it. That was a month ago."
"Over the last few months we have: Increased our support team by over 150 percent," and "[decreased] our average time to first response to <10 hours for 95 percent of incoming volume today," the spokesperson explained over email. "As a result, we are able to resolve issues faster and have decreased the backlog by 95 percent. We now have over 600 support agents working on our queues across three different locations and we offer phone support 24 hours a day, seven days a week."
But as the sampling of Coinbase customer complaints lodged with the SEC and the California Department of Business Oversight makes clear, the company has a lot of goodwill and customer trust to rebuild.
Other attempts by Coinbase to address customer complaints have been documented in a series of company blog posts. One such post, highlighted by the Coinbase spokesperson over email, from May of this year is written by VP of operations and technology Tina Bhatnagar. In it, Bhatnagar acknowledges long wait times for customers seeking help, and lays out additional steps the company plans to take to better its services.
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